Returns

We accept returns within 14 days of delivery for unused, undamaged products in their original packaging.

To be eligible for a return:

  • Item must be unburned and in original condition

  • Must include original packaging

  • Proof of purchase or order confirmation is required

Please email us at support@nurvanaglow.com before sending any items back. Unauthorized returns may not be accepted.

Exchanges & Damaged Items

If your order arrived damaged or defective, contact us within 7 days of delivery with photos of the issue. We’ll gladly send a replacement or offer store credit.

Shipping Costs

  • Original shipping charges are non-refundable

  • Return shipping is the responsibility of the customer unless the item arrived damaged or incorrect

Non-Returnable Items

  • Used or burned candles

  • Sale or clearance items

  • Custom or personalized orders

Need Help?

Please reach out to us at support@nurvanaglow.com or visit www.nurvanaglow.com for assistance.

Two lit candles labeled "NURVANA GLOW EST. 2025" placed on a wooden desk near a notepad, with a plant in a terracotta pot and a book in the background.